An introduction to Sarah Hall Consulting

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It’s good to be a MPRCA

Well, it’s common knowledge I sit on CIPR Council and the CIPR NE committee but this has not stopped me today embracing the opportunity to become a member of the PRCA – PR’s other leading industry body.

Although I was initially sceptical about the PRCA’s plans to extend membership to individuals as well as organisations, in hindsight (and having listened to many wise words), I now believe this to be a significant and welcome moment in the evolution of our profession; something that will have a very positive impact going forward.

Strong competition will ensure both bodies keep a close eye on their membership offering (and costs!) and deliver what practitioners need to be at the top of their game. The organisations have an equally strong voice and influence within the business community and this is exactly what is needed to emphasise the important role that PR plays at board level and in the achievement of business success.

Anything that extends help and support for PR professionals outside the capital can only be a good thing and I look forward to engaging with other PRCA members very soon.

For more information about PRCA membership, please visit www.prca.org.uk.

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Whitehaven to Tynemouth – and all for charity

Everyone look out for local fundraiser Ian Fenwick, who this July will run, swim, cycle and canoe from Whitehaven in Cumbria through the Lake District, all the way to Tynemouth.

You may ask why – well, the sports enthusiast aims to run £15,000 for his favourite good causes, St Oswald’s Hospice and The Retired Greyhound Trust.

We’ve been helping out with a bit of PR support and with a page in the Journal and a feature on Sky Tyne & Wear already, it’s no wonder awareness of his campaign is on the up.

Please do take a look at his website, www.catoonamission.co.uk, as he prepares for his journey and if you can, please donate money or support in kind too. Many thanks!

 

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Take your hat off to Stephen Jones

As you know, Sarah Hall Consulting was privileged to help launch ‘Vivienne Westwood Shoes: An Exhibition 1973-2011’ at The Bowes Museum in July last year. This was a huge success and as well as achieving national and international media coverage, the exhibition spectacularly increased visitor numbers to the museum, one of the North East’s finest treasures.

Vivienne Westwood is a hard act to follow but hot on her heels (pardon the pun!) the Keeper of Fashion & Textiles Joanna Hashagen has unveiled another big name, this time in hats.

Those who like to finish an outfit will know and love the name Stephen Jones, whose haute couture and ready-to-wear collections have gathered a loyal international following. From high fashion to every day – this man creates the perfect head wear to suit.

The exhibition is called ‘From Georgiana to Boy George‘ and runs at The Bowes Museum from 19 May – 2 September. Sarah Hall Consulting has 2 tickets up for grabs at the launch party from 7.30pm on Friday 18 May. If you’d like to attend (with a guest) and see the amazing milliner himself, please email sarah@sarahhallconsulting.co.uk and a name will be picked out of a hat on Friday 4 May. Best of luck!


 

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TryLife – go on, just do it!

Great day today launching TryLife.tv. The media response has been fantastic, kicking off with TryLife creator Paul Irwin and lead actor Charlotte Sisson on BBC Radio Newcastle’s breakfast show with Alfie and Charlie and then Sky Tyne and Wear coverage following suit.

Lots of journalists turned out to the launch with coverage achieved on Real Radio, TTTV, Sun FM, Spark FM and Metro FM. More is to follow in the Sunday Sun, Daily Mirror, bdaily, News Guardian, Sunderland Echo, Durham Advertiser, Northern Echo (north) and hopefully even the FT. Here’s the full story:

TryLife, a controversial new online drama that enables young people to experience issues relating to sex, drugs and violence, teaches them about consequences, its makers say.

So called because it allows 16-24 years old to choose what happens to the main character in every episode, TryLife bases the outcomes of decisions on probability using real statistics and data – meaning that game-players making those choices could realistically find themselves in the situations the characters do.

Scenarios include drug use, fights and sex scenes and although criticised by some for the hard-hitting nature of the footage, chartered psychologists and charities are hailing TryLife as a breakthrough in support for vulnerable adolescents.   Whilst such footage is common in popular entertainment, the likely consequences and coping skills for those involved are very rarely explored in depth.

The first episode of TryLife focuses on Sophie, a seventeen year old girl who has an exam in the morning. She is given the opportunity to go to a party or stay at home with her boyfriend. The decision is up to the user. Will she stay at home? Will she go to the party? Will she try drugs? Will she have sex? Will she use a condom? What happens to her?

Developed in the North East of England by a team of social welfare and media professionals, most of whom are under 25, TryLife was deliberately produced using an online gaming format to look and feel like popular programmes such as The Inbetweeners and Skins, which clearly resonate with today’s youth.

Although the concept appears to be simple, the offering is actually relatively complex, providing signposting to a comprehensive database of services and organisations that help young people deal with the issues encountered and enabling them to actively engage with the platform by performing in it, writing scripts and submitting music to be played on TryRadio, the community radio station featured.

TryLife also has a significant educational element – its education pack has been developed for use by schools, colleges and alternative education providers as a means of delivering the parts of the National Curriculum related to Personal Wellbeing.

The pack enables teachers to play out the drama in a classroom setting and discuss what happens next, allowing pupils to understand that within society there are many complex and conflicting values and decide where they stand personally on various issues.

As a further string to its bow, TryLife’s writing team, actors and music producers offer workshops for schools, youth centres and charities, during which those involved have the opportunity to contribute to future storylines.

Paul Irwin, the creator of TryLife, explains: “TryLife has the ability to reach young people by using media they understand and delivering information in a format they are familiar with. By treating difficult topics honestly and realistically, we are able to gain young people’s trust and signpost them to appropriate support – and whether the wider audience is comfortable with the content or not, that is why we are producing the drama.

“I worked for years in social welfare roles and the world is a challenging place to be for teenagers because a lot of change happens in their lives over a relatively short period of time. What we know is that the opportunity to play out scenarios in a safe environment is invaluable in helping young people understand consequences. It empowers them – by enabling 16-24 year olds to consider the type of situations they may find themselves in, they can then decide how to respond.

“It sounds a bold claim, but with a social media reach of potentially millions, we believe TryLife has the ability to do more youth work than any other community project to date.”

Dr Janice Brydon is a chartered psychologist with over 20 years’ experience. Having worked with children and families in schools, Child and Adolescent Mental Health Services (CAMHS), Primary Care and other voluntary child and adolescent services, including adolescent medium secure services, her belief is that TryLife can be a profoundly powerful and positive influence for those playing the game.

She explains: “Teenagers have a difficult path to tread – as they grow up, they start to look like adults and are faced with adult decisions, but are often not equipped to handle these appropriately.

“For example impulse control, planning and decision making are largely frontal cortex functions that are still maturing during adolescence. This means teenagers are not the same as adults in a variety of key areas such as the ability to make sound judgements when confronted by complex situations. It may be hard for them to control impulses and plan effectively, which is why an opportunity to play out potentially harmful situations and understand what might happen can be hugely beneficial.”

One of the first social enterprises to sign up to TryLife’s database of support organisations was Newcastle-based Justice Prince.  Julie Cruddas, development director for the community interest company, says: “Our focus is on engaging with communities including young people from disadvantaged backgrounds – effectively we support people to take action that improves their social, economic and environmental well-being, enabling them to have the same type of opportunities that more fortunate people take for granted.

“As soon as we heard about TryLife, we recognised it as a very useful tool for engaging with teenagers in particular. It’s a brilliant concept but it’s the execution and delivery that really make it stand out. Young people like it because it offers realism and reaches them in their own space. What’s more, because it poses questions about which path to take, those watching are much more likely to follow the signposting and make contact with the organisations and charities involved, such as ourselves.”

Paul concludes: “TryLife is at times hard to watch but it is not about teaching those playing it what is right or wrong. Instead it is about safe experimentation – allowing young people to learn by their mistakes without them having to make them in the real world. TryLife has been developed by young people for young people and we believe this is a key factor in its success to date.”

 

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Brand anarchy rules ok

The North East has a lot to be proud of and a fine example of some of the top talent it is home to is Stephen Waddington, co-author of ‘Brand Anarchy: Managing Corporate Reputation’, published by Bloomsbury in March 2012.

Ever at the forefront of the communication industry, in this new book he and fellow Speed Communications counterpart Steve Earl look closely at the media landscape and its continuing fragmentation – providing a frightening reality check to those who think they can control their reputation, but also delivering clear advice on what to consider going forward for those concerned with what others think or say about them.

The pair are both former journalists turned PR practitioners that have worked together since the popular rise of the internet and the dawn of digital media. Their views are formed from 20 years spent working in one of the most competitive media and public relations environments in the world, helping brands such as the Associated Press, Cisco, The Economist, IBM, Tesco and Virgin Media to manage their reputations.

Easy to read, the book is a stark reminder of the how different the world of communications is even from just two years ago. Distilling in just one volume a clear overview of where conventional, digital and owned media now stand in relation to each other, it soon becomes chillingly obvious how the power to drive the conversation is no longer in the hands of corporates or individuals – if indeed it ever was.

As the synopsis says: ‘The fragmentation of media and the rise of social media has brought brand and personal reputational risk into sharp focus like never before. Disaffected shareholders, customers and staff are voicing their opinions to a global internet audience. In a brand context it is reputation anarchy.’

Featuring interviews with thought leaders such as Greg Dyke, Alastair Campbell and Seth Godin, and real life examples of when reputational disaster has struck, the publication draws on the insights gathered to look forward and forecast what the future holds. Set to be a bible for students of PR and marketing, the title is also a survival guide for any individual or organisation that cares what people say about them.

As Stephen says: “Within the next 12 months social media will cease to be used to describe media that is generated by consumers formerly known as the audience, or content that is shared via networks. In 2012, with few exceptions, all media must be social.

“Anyone with access to the internet can now voice their opinion, good or bad, via social forms of media such as a blog or networks such as Facebook or Twitter. Individuals with a shared interest are able to find each other and share information. Organisations that care about their reputation have no choice but to listen.

“But for its part the communications and PR industry is fracturing. Modernisers are helping chart the new media landscape, digital specialists will tell you online is all that matters, and traditionalists continue to communicate via the proxy of traditional media.

Stephen continues: “The era of command and control media relations where a programme of activity could be mapped out against media titles has gone. The 24 hours news cycle is almost a memory and the number of outlets has proliferated. This new media landscape is much more challenging for communicators.

“The book examines how communication has become a critical part of every aspect of a business and suggests that in the future the only sustainable form of communication will be a transparent dialogue with your customers and wider communities.

“Brand Anarchy is an attempt to bring clarity to the future of corporate reputation. You can’t control what people say about you. But by engaging in a participative relationship you will be able to get more control over it than you’ve had in the past.”

To order a copy of ‘Brand Anarchy: Managing Corporate Reputation’, visit http://wadds.co/BrandAnarchy. You can also follow both authors on Twitter, Steve at @mynameisearl and Stephen at @wadds.

 

 

 

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Canny conversion for Wallsend RFC

It’s always great when you get a good media story and even better when you get to team up with a passionate local rugby team and community-oriented organisation like Sport England to tell it.

Here’s what happened when Wallsend RFC got grants to help it finally secure its own home. I’ll let the media fill you in on the details:

Metro Radio coverage for Wallsend RFC

News Guardian online coverage

Sky Tyne & Wear coverage

BBC online coverage

Tyne Tees Television coverage

Evening Chronicle coverage

Journal coverage

Not bad for Budget Day when the news is jam packed with that! Sarah Hall Consulting looks forward to working with Wallsend RFC as it moves forward and makes its dream to have two pitches and a club house a reality.

 

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Best practice beats best on price

I was asked recently whether businesses really should hire PR practitioners who are Chartered Institute of Public Relations (CIPR) members above non-members, either as employees or on a consultancy basis.

The answer was a resounding yes for a multitude of reasons – not least because businesses should be able to expect the highest level of professionalism from those they’re working with and should always have somewhere to turn if ever things go wrong. For example, I personally wouldn’t hire a surveyor who wasn’t a member of RICS or a plumber who wasn’t APHC registered. It’s ultimately as simple as that.

As well as adhering to a rigorous code of conduct, CIPR members commit to continuous professional development and are assessed annually in a variety of ways. Who wouldn’t want to work with a specialist at the top of their game, who stays at the forefront of their industry by participating in training, events and consultations? Of course not every CIPR member is of the same standard, but you’ve got a much higher chance of receiving top level advice by going down that route.

Members also have access to a wealth of advice and resources that can make a real difference to the work they do. If you just want a PRO to generate a bit of media coverage for you in the hope that it does the job of grabbing people’s attention and so you can tick a box, that might not interest you – but if you’re looking for someone to offer strategic support and make a real difference to the bottom line, this can be a game changer.  The people that use what’s on offer are very often those who will successfully help shape your business, determine what direction it should go in and protect its reputation. They won’t just fire out a release because it looks like a good news story but look at the bigger picture – and they will know what to do when a crisis hits. When a reputation is damaged, a business loses trust from its stakeholders and in turn revenue and often the results can be catastrophic, which is why this is important.

The CIPR itself sets it out clearly. It says: Reputation has a direct and major impact on the corporate well-being of every organisation, be it a multinational, a charity, a government department or a small business. Reputation is a matter for the board, not just in times of crisis, but as part of its ongoing activities. That is why the professionalism of those people who protect and shape reputation public relations practitioners is so important. The CIPR, as the voice of the PR profession, plays a key role in setting and maintaining standards. When a public relations practitioner chooses to become a member of the CIPR they are demonstrating a commitment to its code of conduct.

In short, this means members like me commit to maintaining the ‘highest standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct’ and much more.

CIPR membership is obviously not the only thing you should be judging a potential employee or consultant on – skills, experience, ability, initiative, personality and of course costs (amongst other things) all form part of the equation. However if you are looking for a mark of differentiation and someone who cares about their career, this can be a good indication of a strong level of commitment, which everyone likes to see. Those that give their time to their local group are certainly definitely worth a second look and I’m not just saying that as someone who has sat on the CIPR’s national board and remains on its Council and North East committee. These people are giving their time for free in order to help develop best practice and policy and are helping take the industry forward. They’ll probably do the same for your business and you can’t ask for much more than that.

To find out more about the CIPR and all it stands for, visit www.cipr.co.uk.

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Knock out blow for SEO?

There are lots of good SEO tools on the market, some free, some with a cost attached and one of the best has been dealt a debilitating blow by Google.

Market Samurai is widely recognised as being a highly credible, easy to use platform for making informed decisions about online marketing opportunities. However, with the changes recently introduced by Google, much of its functionality is having to be revamped and the way it gathers data overhauled, incurring significant extra cost. See its latest blog post here.

Until now, the service was available for a one off fee, but now additional charges incurred by the business will have to be passed on to customers, most likely in the form of a monthly fee.

Not good news for Market Samurai or for its users. And it’s safe to say that if if it is struggling, its competitors certainly will be too.

There is strong demand for this type of tool, especially one of Market Samurai’s quality. It is to be hoped it is able to provide a full service at a similar level again very soon – it’s more intuitive than other platforms.

SEO remains an area where the pace of change is incredibly fast. With the economic situation as it is, these latest Google changes are creating a sink or swim scenario for those in the marketplace. It will be interesting to see what happens next.

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Your CIPR – adding value

Those who know me know I’ve been involved with the Chartered Institute of Public Relations (CIPR) since starting my career.

From my role on the North East committee to sitting on the national Board (I remain a Council member) I’ve long been an advocate of the work it does in driving the industry forward – but at times I’ve also been one of its harshest critics for being outdated, lacking in value and London-centric.

Over the past two years, the CIPR has seen significant change and recognising the support that PR practitioners need during these challenging economic times, has risen to the challenge of delivering this.

From a greater focus on the regions and stronger thought leadership, to the delivery of a wide range of resources and specialist training that translates theory into practice, the Institute has shown that it is a body that understands its members, can speak for them on a national level and equip them with the skills they need to successfully deliver on a daily basis and – critically – demonstrate why PR deserves its place at the boardroom table.

One look at the last member newsletter underlines this beautifully. Covering a multitude of things including events, consultations, awards, training and information on useful tools of the trade (see here for useful content planning tools), there is something for everyone.

If you’re in PR and not a member, visit the CIPR to see how it could add value to your career. If you’re a business looking for a consultant, my advice is to look for one who is a member. It’s a badge that stands for professional development at the highest level.

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Bloggers don’t bite – if you get the pitch right

The online PR world is a mystery to many and I’m often called upon to help organisations and their teams understand what tools are available and how to use them.

Exploring the value that Facebook, Twitter, YouTube and other such platforms offer is regularly part of that but whichever ones are used, fundamentally the key to a successful PR campaign is not just the dissemination of messages but engagement. This means reaching out to those that matter, listening to what they have to say and responding accordingly.

One of the groups that business people are often most fearful of dealing with is bloggers – they might know which blogs play an important role within their industry, but struggle to know how best to approach those writing them. As bloggers can be hugely influential in determining what customers think about a brand, getting it right is pretty important. Here are a few handy tips to make the process somewhat easier from start to finish.

  • First off, shortlist the blogs that you want to target. Your customers can tell you which they read and trust to help make purchasing decisions but there are also resources such as www.technorati.com or www.google.com/blogsearch that collate relevant information into lists and allow you to search by topic. For example, type in food and a raft of related sites will pop up for you to check out.
  • Next up is to list the blogs in order of importance because you don’t want to waste time targeting those with few readers or no credibility. Sites like www.alexa.com and Google’s page ranking facility can provide internet traffic statistics and much more.  Remember it’s quality not quantity you’re after but be realistic about what you’re offering -  do you really have a product or service of interest to a blog read by millions across the world? Find the blogs read by your key customers. Although targeting the most relevant / popular may take a lot of effort due to the volume of information the authors receive, the dividends will be greater if you succeed in generating coverage.
  • Before making an approach, read the blog and get to know what type of stories it covers. Comment on them to make yourself known to the author. This is more important than you realise – you want to show why you’re interested and demonstrate expertise to get on their radar. It also means when you send them information, they don’t feel you’re expecting something for nothing. They want their blog to be the best so add value. As Rob Brown says in his book Public Relations and the Social Web: ‘have a conversation with them very simply online just by adding a post or comment…Remember this is a conversation in public and most will talk back.’
  • When finally getting ready to pitch, check out any guidance given on the site – often bloggers will clearly state how they like to receive new stories. Tailor information rather than send everything you are issuing generally and add press releases only to provide context. The idea is that you’re providing something new.
  • Once you’ve secured interest, give the blogger everything they need to generate a blog post, which might include low resolution imagery, product spec details and anything they request. Whether or not you’re successful, stay in touch – you never know when you might have something relevant to that person’s needs and their blog is likely to be a useful source of industry information anyway.

There’s no escaping that blogger engagement is a time-consuming exercise but with the majority of consumers now turning online before making a purchase, you need to ensure your product or service is front of mind with the most influential in your sector. Endorsements are one of the most powerful ways to increase sales so ultimately it’s time well spent if it makes a difference to your bottom line. Good luck!

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  • Never say no comment!

    Media interview. Just two innocuous words – but in the business world they can strike fear into even the most hardened of manager’s hearts.

    An amusing concept when it’s the director you hate in the firing line, until it’s your turn when, all of a sudden, managing corporate reputation in a broadcast setting isn’t necessarily as easy as it seems.

    Nevertheless, taking part in a media interview doesn’t have to be a stressful experience even if it is on camera. Depending on the topic, many seasoned hands say they actually find it enjoyable (or at the very least a quick way to lose weight due to the pumping adrenaline!) The key is in the preparation and this article looks at the main points you should cover when going head to head with a journalist.

    Appraising yourself of the basic background information to the interview is always a good start. Finding out what the deadline is gives you the chance to get your house in order and do plenty of research, or if it comes to it, tells you how long you’ve got to find someone who’ll bravely step into your shoes (just because it’s their specialism or they can add ‘more value’, of course).

    Whether the interview will be live or recorded is something you need to know early on. With a pre-record you have the chance to correct errors, erase embarrassing moments of blankness and stop that strange rocking motion you never knew you were guilty of until you saw yourself on camera. Live, it’s not so simple. If you don’t have access to professional media training, take part in a few practice runs with a colleague in advance of the big day.

    If the interview won’t be broadcast immediately (the journalist might not be sure when transmission is planned for), ensure that you don’t say anything that might date the piece. Referring to the half term holidays when the feature won’t go out until November is a sure fire way to get your contribution binned - and wastes those sleepless nights you’ve spent through worry about getting it wrong.

    Preparing for any questions or other spokespeople you might not be expecting is the critical next step. Don’t be shy about asking the journalist what the story angle or ‘hook’ is and who else will be involved – after all, the last thing you want is to find yourself in a slanging match with a competitor over who has the best environmental credentials, when you thought you were purely there to chat about the government’s green agenda. It’s worth remembering that the media contact will often share the question they intend to start the interview with, which can signpost the direction the chat will go in but don’t rely on it, as even then the conversation is never set in stone.

    Never say no comment – either when right in the middle of a media interview or when responding to a request for one. If you do, it will make you look unprepared, unprofessional and (in the worst case scenario), guilty of whatever the issue might be. If the discussion does relate to a sensitive topic, journalist and broadcaster Bill McFarlan recommends invoking the ‘3R’ rule – using regret, reason and remedy to get your message across. Doing this offers those listening an apology, explanation and solution and manages expectation in a genuine and appropriate way.

    Experienced interviewees know that the greatest success comes from taking control, which involves acknowledging the questions asked but taking the conversation in the direction you wish to go. Best practice is to repeat no more than three key messages and substantiate them with different examples. Never make claims that you can’t back up because you’re guaranteed to get caught out.

    So when planning for your interview, take care to think it through and ask the right questions at the start. Make sure you tailor your style to suit whoever will be watching or listening, speak clearly, positively and don’t dominate the proceedings. As with everything, practice makes perfect – best of luck!

  • Find out more

    Visit Sarah Hall Consulting's website at www.sarahhallconsulting.co.uk